FAQs

Frequently Asked Questions

Do you offer international shipping?

Yes, we currently ship to most countries worldwide. Shipping options and rates are calculated at checkout.


How long will my order take to arrive?

Estimated delivery times:

• Standard Shipping: 7–18 business days
• Express Shipping: 3–10 business days

Please allow 1–2 business days for order processing.


How can I track my order?

Once your order has been dispatched, you will receive a confirmation email with tracking information.


Can I return my order?

Eligible returns are accepted within 14 days of delivery, provided items are unworn, unused, and returned in their original condition.


What materials do you use?

Our collections feature carefully selected materials, including gold vermeil, sterling silver, stainless steel, titanium steel, moissanite, freshwater pearls, mother of pearl, and natural gemstones.


How should I care for my jewelry?

To help preserve its beauty, avoid prolonged exposure to water, perfumes, lotions, and harsh chemicals. Store pieces individually and gently wipe after wear.


Will I need to pay customs duties or import taxes?

International orders may be subject to customs duties, taxes, or import charges imposed by the destination country.


How can I contact you?

For all inquiries, please contact:

info@seravineatelier.com