Privacy policy
Seravine Atelier by Cynthia Monica value your privacy and pledge to manage your personal information with diligence and openness. In this Privacy Policy, “we,” “us,” and “our” refer to Seravine Atelier by Cynthia Monica.
This Privacy Policy explains how we collect, use, share, and protect your personal information. It applies when you visit our website, use our services, or interact with us online.
For this Privacy Policy, personal information means data that identifies, relates to, or can reasonably link to a person. It does not include anonymous or non-identifiable information.
This Privacy Policy applies to the Seravine Atelier website. It also applies to related online services that link to this Privacy Policy. It does not apply to third-party websites or services we do not control. It also does not apply to information collected in the context of employment with us.
1. Personal Information We Collect
We may collect personal information in various ways, including the following:
Information You Provide to Us
We may collect personal information when you:
- create an account
- place an order
- subscribe to our emails or marketing communications
- participate in a promotion or survey
- contact customer support
- Otherwise, communicate with us
This information may include your name. It may include your email address. It may include your phone number. It may include your billing and shipping details. It may include your payment information. It may include any other details you provide.
Information Collected Automatically
When you use our website or services, we may automatically collect information from your browser or device. Certain third parties may also collect this information. This may include:
- IP address
- browser type
- device information
- operating system
- pages viewed
- referring website
- interaction data and usage patterns
Information from Other Sources
We may also receive personal information from:
- business partners
- service providers
- data providers
- social media platforms
- public sources
- third-party vendors
2. How We Use Your Personal Information
We use your personal information for the following purposes:
To Provide Our Services
We use your information to:
- process and fulfil orders
- create and manage your account
- communicate with you about your purchases or account
- provide customer support
- operate and improve our services
Marketing Communications
Where the law allows, we may use your personal information to send updates and promotional emails. We may also send marketing messages about Seravine Atelier and Cynthia Monica.
You can opt out of marketing emails at any time. Use the unsubscribe link in our emails. You can also contact us to opt out.
Research and Development
We may use personal information to better understand our customers, improve our collections and services, and support internal research, analytics, and development.
Promotions
If you choose to participate in a giveaway, survey, or promotion, we may use your information in connection with the administration of that promotion, in accordance with its terms.
Advertising
We may work with advertising agencies, networks, and technology partners to display relevant advertising on our website and across other online services.
Compliance, Safety, and Fraud Prevention
We may use personal information where necessary to
- comply with legal obligations
- protect our rights and property
- prevent fraud or misuse
- enforce our terms and policies
- protect the safety, privacy, and security of our business, customers, and others
3. How We Share Your Personal Information
We may share personal information in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us with services such as payment processing, order fulfillment, shipping, technology support, analytics, customer service, and marketing.
Affiliates
We may share personal information with our affiliates and related entities for purposes consistent with this Privacy Policy.
Advertising and Marketing Partners
We may share certain information with advertising, marketing, and analytics partners in connection with our promotional and advertising activities.
Business Partners
We may share information with business partners where relevant to co-branded services, promotional collaborations, or product distribution arrangements.
Legal and Security Purposes
We may disclose personal information to law enforcement, government authorities, regulators, courts, or other third parties where we believe it is necessary to:
- comply with applicable law
- respond to legal requests or obligations
- investigate fraud or security issues
- protect our rights, customers, or business
4. Your Privacy Choices
You may have choices regarding how your personal information is used.
Marketing Preferences
You may unsubscribe from our marketing emails at any time by clicking the unsubscribe link included in those communications.
Advertising and Tracking
Depending on your region, you may be able to opt out of certain sales, sharing, or targeted advertising through browser settings, privacy tools, or any “Your Privacy Choices” link made available on our website.
Region-Specific Rights
Some jurisdictions provide additional privacy rights, including rights to access, correct, delete, or restrict the use of personal information. Where required by law, we will honor applicable rights requests.
5. Third-Party Services
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or policies of those third parties.
We encourage you to review the privacy policies of any external websites or services you visit.
6. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- providing our services
- maintaining your account
- complying with legal and regulatory obligations
- resolving disputes
- enforcing our agreements
- preventing fraud and misuse
7. Account Deletion
If you would like to delete your account, you may do so through your account settings where available or by contacting us directly.
To process your request, we may need to verify your identity using information associated with your account, such as:
- your name
- email address
- account details
- contact information
Once your request has been verified, we will take reasonable steps to delete your account and associated personal information, unless we are required or permitted by law to retain certain information.
8. Information Used in Connection with Account Deletion
We may use personal information submitted during the account deletion process to:
- verify your identity
- process and confirm your request
- maintain records required by law
- protect against fraud or misuse
- comply with legal obligations
We may disclose such information to service providers, authorities, or other third parties where necessary for these purposes.
9. Security
We use reasonable organizational, technical, and physical safeguards designed to protect the personal information we collect.
These measures may include:
- encryption and secure transmission technologies
- access controls
- authentication procedures
- ongoing monitoring and review of our systems
While we take appropriate steps to protect personal information, no method of transmission over the internet or electronic storage is completely secure. As a result, we cannot guarantee absolute security.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations.
When we make changes, we will post the updated version on this page and revise the effective date above. Where required by law, we may also provide additional notice.
11. Contact Us
If you need any clarification about this Privacy Policy or how we handle your personal information, please contact us at info@seravineatelier.com.