Refund policy
1. Returns
We accept returns within 14 days of delivery.
To be eligible for a return, items must be
- unworn
- unwashed
- in their original condition
- returned with all tags attached
- returned in their original packaging
- accompanied by proof of purchase
Eligible returns may be approved for either a refund or an exchange.
2. Non-Returnable Items
The following items are not eligible for return:
- sale items
- gift cards
- items marked as final sale
3. How to Initiate a Return
To request a return, please follow the steps below:
Contact Us
Email us at info@seravineatelier.com to request a return.
Return Approval
If your return is approved, we will provide you with return authorization details and further instructions.
Prepare Your Parcel
Please ensure the item is securely packaged and returned in accordance with the instructions provided.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an incorrect or faulty item.
4. Refunds
Once your return has been received and inspected, any approved refund will be issued to your original payment method.
Please note that processing times may vary depending on your payment provider or bank.
5. Faulty or Incorrect Items
If you receive an item that is damaged, faulty, or incorrect, please contact us as soon as possible. We will review the issue and resolve it quickly.
6. Policy Updates
We may update this Refund Policy from time to time. Any changes will be published on this page with the updated effective date.