Shipping policy
We are committed to offering a seamless and reliable delivery experience, with carefully selected shipping options to ensure your order arrives safely and in a timely manner.
1. Complimentary Shipping
We are pleased to offer complimentary shipping on orders over USD $65.
To qualify, your order total must be USD $65 or more after any applicable discounts. Complimentary shipping will be applied automatically at checkout where eligible.
2. Shipping Rates
For orders under USD $65, or for destinations without free shipping, rates vary by location and order size.
The applicable shipping cost will be calculated and displayed at checkout once your delivery address has been entered.
3. Estimated Delivery Times
- Standard Shipping: 7–18 business days
- Express Shipping: 3–10 business days
Please note that delivery estimates exclude 1-2 business days for order processing and handling.
Delivery timeframes may vary due to customs clearance, weekends, public holidays, peak periods, and other unforeseen delays.
4. Order Tracking
Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking details.
5. Important Information
We ship to most countries worldwide. Please ensure that your shipping address is entered correctly at checkout, as processed orders may not be amended.
Customs duties, taxes, and import charges may apply to international orders. This depends on your destination country. Unless stated otherwise, the customer is responsible for these fees.
While we do our best to deliver on time, delays can happen. Couriers or customs may cause delays. Other events outside our control may also cause delays.
6. Contact
For any shipping enquiries, please contact info@seravineatelier.com